FAQs
YOUR GUIDE TO NAVIGATING WEB DESIGN WITH US
Welcome to the FAQ section, where we’ve gathered answers to some of the questions you might have about web design, the services we offer, and what it’s like to work together. Our goal is to clarify the path to achieving a compelling online presence for your business.
Getting Started
Your involvement is crucial to the success of the project. You’ll be involved in initial consultations, going through an in-depth intake questionnaire, providing feedback on designs, reviewing the site before it goes live, and more. The more engaged and responsive you are, the more smoothly the process will go.
Services and Process
The web design process typically involves several key stages: consultation to understand your goals and requirements, research and strategy formation, design mockups and prototypes, development where the site is built, testing for any issues, and finally, launch. Post-launch, ongoing maintenance and updates are crucial for keeping the site secure and up-to-date.
You can provide your own content, or I can assist in content creation and strategy as an added-on service. Good content is vital for both engaging your audience and enhancing SEO, so it’s important to have clear, concise, and relevant content prepared for your site.
Pricing and Payment
Technical Questions
Yes, your website will be built on WordPress which is a content management system (CMS), allowing you to make basic updates and changes yourself without needing to know how to code. Training on how to manage your site can be provided as part of the project completion process.
After Launch
I offer ongoing support and maintenance packages. All of my web design packages come with 2 free weeks of tech support after launch, and maintenance packages available after that. 3 months of web hosting is also included with my websites, along with options for continued hosting and care packages. Whether you need help updating content, adding new features, or troubleshooting, you can arrange for continued assistance to ensure your site remains in top shape.
Miscellaneous
Security is paramount. I implement the latest measures to safeguard your site against threats. With my hosting services, your website will be on a dedicated private server, ensuring it resides on a secure platform with a 99% uptime guarantee. Your site will have spam filtering and an active SSL certificate for website security. Different hosting packages include daily backups of your website, securely storing them in an offsite cloud location for utmost data integrity and recovery capability. To see hosting plans, click here.
I’m here for you. If there are any further questions or if you need clarification on anything, don’t hesitate to reach out.
Need more info or ready to start your project? I’m just a message away.
Branding
Branding packages start from $2000. Download full package pricing here.
Short answer, no.
Long answer, this just isn’t what I do. It’s not only unethical, it’s just not good business practice.
Each brand I build is designed custom to suit your business and target market. This ensures that your business can stand out in a crowded marketplace and your branding is unique.
As part of the consultation process you have an opportunity to share examples of brands that you like. Throughout the design process I keep the feeling of these brands, rather than the representation of each mark, in mind.
All packages include business card design, but physical delivery of cards is not included in the package price.
I totally understand this one, as I know choosing to work with me is a big investment, however this is not something I offer.
I firmly believe in the power of having a full brand with multiple marks, colors, associated typography and guidelines.
My process includes strategy and marketing perspective, so you have power behind your visual representation.
This helps to ensure a consistent presence and build trust with your audience, where ‘just a logo’ doesn’t have the same effect.
For brand packages, I accept payments in installments of:
– 50% deposit to secure your project in the studio.
– 50% payment prior to delivery of final files.
In some cases I can break this down into 4 payments, over 8 weeks, however the final payment must be made prior to delivery of final files.
Please feel free to get in touch to work out a payment arrangement that suits you.
This depends on the package and inclusions you select, and on how quickly you get your pre work completed.
As a guideline I allow one month for a basic branding package and two months for a full branding package.
This is so important to get right, for both of us!
If we’re a good fit, we’ll get the best result from your project.
I offer a free 15-minute consultation to answer any outstanding questions you might have about my style, work, process, or delivery.
The clients I choose to work with:
– Understand that the design process is important and takes time.
– Are willing to open their horizons, take feedback and potentially have any preconceived ideas challenged.
– Trust my experience as a designer.
– Respect my time and pricing structure.
– Understand that this process is collaborative, a two way street and requires timely input from you.
Of course! The basic branding package includes the design of one small collateral item, for example a letterhead, and one large collateral item, for example a flyer.
I’m also an expert in other aspects of design such as website development.
There are some items, that aren’t my speciality, for example packaging or illustration. I’ve built a trusted network of partners, so if I can’t help you with a specific need I’ll refer you to someone who can.
This is not something I offer as standard.
I provide you with a full range of brand file types to support you in every need, but if original design files are also required, these can be provided for a fee.
Before I can get started, I require a bit of pre work from you.
Once you’ve accepted my contract and made an initial payment, I’ll send over a questionnaire for you to get started.
This questionnaire has been refined over time, and the questions are designed to draw out in depth information about you, your business and your target market to ensure I get an accurate picture of your needs and can deliver a brand that encapsulates your essence.
You can save your questionnaire and come back to it over time, or submit in one go.
You’re able to attach any files that might be useful for me, and I ask that you create a Pinterest board to get a bit of insight into the style of branding you like.
I’ve worked hard on refining my processes to ensure delivery of branding is seamless and stress free for both of us.
Once you’ve selected a package, I’ll send over a timeline which outlines the steps taken for your chosen package, and how long each of these typically take.
I also pride myself on keeping my clients up to date and keeping projects moving. So if I need something from you, I’ll be in touch. Likewise, if there is a delay at my end for any reason, this will also be communicated.
Getting Started
Our approach is deeply personal. We dedicate ourselves to understanding your vision, goals, and brand identity, ensuring the website we create together is a true reflection of your business. Our commitment to transparency, tailored solutions, and empowering you through the process is what differentiates us.
Starting is easy. Reach out via our contact page, and we’ll set up a time to chat about your project. This initial consultation is about understanding your needs and discussing how we can bring your digital vision to life.
We’ll need an overview of your business, what you aim to achieve with your website, any brand guidelines you have, and examples of websites you love. This information helps us craft a website that truly aligns with your expectations.
Your involvement is crucial to the success of the project. You’ll be involved in initial consultations, going through an in-depth intake questionnaire, providing feedback on designs, reviewing the site before it goes live, and more. The more engaged and responsive you are, the more smoothly the process will go.
Services and Process
We offer a comprehensive range of services including logo and branding design, custom web design, SEO optimization, hosting solutions, and ongoing support to ensure your website stays relevant and effective.
The web design process typically involves several key stages: consultation to understand your goals and requirements, research and strategy formation, design mockups and prototypes, development where the site is built, testing for any issues, and finally, launch. Post-launch, ongoing maintenance and updates are crucial for keeping the site secure and up-to-date.
Definitely! We specialize in giving existing websites a complete makeover, ensuring they’re not only visually appealing but also optimized for the best user experience.
The timeline can vary based on the complexity of the project, but generally, it takes between 6 to 12 weeks from concept to launch. We’ll give you a more specific timeline after our initial discussion.
You can provide your own content, or we can assist in content creation and strategy as an added-on service. Good content is vital for both engaging your audience and enhancing SEO, so it’s important to have clear, concise, and relevant content prepared for your site.
Yes, we provide various support and maintenance plans to ensure your website remains in top shape and evolves with your business.
Pricing and Payment
Pricing is based on the project’s scope, complexity, and specific requirements. After our initial consultation, we’ll provide you with a detailed quote. You can also download our price list here.
We accept bank transfers and credit cards payments, offering flexible options to suit your needs.
Technical Questions
SEO is integral to our design process, ensuring your site is set up for search engine success from the start.
We offer training on how to manage your site’s content and have various support options for more significant updates or ongoing assistance.
Yes, your website will be built on WordPress which is a content management system (CMS), allowing you to make basic updates and changes yourself without needing to know how to code. Training on how to manage your site can be provided as part of the project completion process.
After Launch
We continue to monitor your site’s performance, making any necessary adjustments. Plus, we are always here for any further development or support you might need.
We offer ongoing support and maintenance packages. All of our web design packages come with 2 free weeks of tech support after launch, and maintenance packages available after that. 3 months of web hosting is also included with our websites, along with options for continued hosting and care packages. Whether you need help updating content, adding new features, or troubleshooting, you can arrange for continued assistance to ensure your site remains in top shape.
We integrate analytics tools to help you monitor traffic, user behavior, and other important metrics, ensuring you’re informed about how your site is doing.
Miscellaneous
Yes, we work with clients worldwide, leveraging remote collaboration tools to ensure a smooth process regardless of location.
Certainly. Incorporating social media is a standard part of our web designs, enhancing engagement and connectivity.
Security is paramount. We implement the latest measures to safeguard your site against threats. With our hosting services, your website will be on a dedicated private server, ensuring it resides on a secure platform with a 99% uptime guarantee. Your site will have spam filtering and an active SSL certificate for website security. Different hosting packages include daily backups of your website, securely storing them in an offsite cloud location for utmost data integrity and recovery capability. To see hosting plans, click here.
Definitely. We can guide you to hosting options that best fit your needs and ensure optimal performance for your site.
We are here for you. If there are any further questions or if you need clarification on anything, don’t hesitate to reach out.
Need more info or ready to start your project? We are just a message away.
Branding
Branding packages start from $1,295. Download full package pricing here.
Short answer, no.
Long answer, this just isn’t what we do. It’s not only unethical, it’s just not good business practice.
Each brand we build is designed custom to suit your business and target market. This ensures that your business can stand out in a crowded marketplace and your branding is unique.
As part of the consultation process you have an opportunity to share examples of brands that you like. Throughout the design process we keep the feeling of these brands, rather than the representation of each mark, in mind.
All packages include business card design, but physical delivery of cards is not included in the package price.
We totally understand this one, as we know choosing to work with us is a big investment, however this is not something we offer.
We firmly believe in the power of having a full brand with multiple marks, colors, associated typography and guidelines.
My process includes strategy and marketing perspective, so you have power behind your visual representation.
This helps to ensure a consistent presence and build trust with your audience, where ‘just a logo’ doesn’t have the same effect.
For brand packages, we accept payments in installments of:
– 50% deposit to secure your project in the studio.
– 50% payment prior to delivery of final files.
In some cases we can break this down into 4 payments, over 8 weeks, however the final payment must be made prior to delivery of final files.
Please feel free to get in touch to work out a payment arrangement that suits you.
This depends on the package and inclusions you select, and on how quickly you get your pre work completed.
As a guideline we allow one month for a basic branding package and two months for a full branding package.
This is so important to get right, for all of us!
If we’re a good fit, we’ll get the best result from your project.
We offer a free 15-minute consultation to answer any outstanding questions you might have about my style, work, process, or delivery.
The clients we choose to work with:
– Understand that the design process is important and takes time.
– Are willing to open their horizons, take feedback and potentially have any preconceived ideas challenged.
– Trust our experience as a designer.
– Respect our time and pricing structure.
– Understand that this process is collaborative, a two way street and requires timely input from you.
Of course! The basic branding package includes the design of one small collateral item, for example a letterhead, and one large collateral item, for example a flyer.
We are also an expert in other aspects of design such as website development.
There are some items that aren’t our speciality, for example packaging or illustration. We’ve built a trusted network of partners, so if we can’t help you with a specific need we’ll refer you to someone who can.
This is not something we offer as standard.
We provide you with a full range of brand file types to support you in every need, but if original design files are also required, these can be provided for a fee.
Before we can get started, we require a bit of pre work from you.
Once you’ve accepted our contract and made an initial payment, we’ll send over a questionnaire for you to get started.
This questionnaire has been refined over time, and the questions are designed to draw out in depth information about you, your business and your target market to ensure we get an accurate picture of your needs and can deliver a brand that encapsulates your essence.
You can save your questionnaire and come back to it over time, or submit in one go.
You’re able to attach any files that might be useful for us, and we ask that you create a Pinterest board to get a bit of insight into the style of branding you like.
We’ve worked hard on refining our processes to ensure delivery of branding is seamless and stress free for all of us.
Once you’ve selected a package, we’ll send over a timeline which outlines the steps taken for your chosen package, and how long each of these typically take.
We also pride myself on keeping our clients up to date and keeping projects moving. So if we need something from you, we’ll be in touch. Likewise, if there is a delay at our end for any reason, this will also be communicated.
